At GossTees, we are committed to providing you with the highest quality products and service. As a small design-driven store, your satisfaction means everything to us.

Our Guarantee

We stand behind the quality of our products and guarantee our workmanship 100%. If there are any errors or defects on our part, we will send a replacement at no additional cost to you.

We offer free replacements for the following reasons:

  • The product is defective or damaged upon arrival
  • There is a printing error or flaw in production
  • You received the wrong product (e.g., incorrect item, size, or color)

If any of the above applies, please email us at [email protected] within 7 days of receiving your order. Include your order number and clear photos showing the issue. Our customer service team will review your request and issue a replacement if approved.

Returns and Exchanges

Since our products are made to order and shipped by fulfillment partners, we do not accept returns or exchanges due to customer errors such as incorrect size, color, or design choice.

If your request falls outside the criteria above and is approved, we will provide you with a return address. Please note:

  • Customers are responsible for return shipping costs
  • Returned items must be in their original, unused condition
  • Washed, worn, or damaged items will not be accepted

Refunds (if applicable)

If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method. Please allow 3–5 business days after the return is received for the refund to appear.

Late or Missing Refunds:

  1. Check your bank or PayPal account again
  2. Contact your credit card company – it may take time to post
  3. Contact your bank – processing times can vary

If you’ve done all of this and still haven’t received your refund, please email us at [email protected].

Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale or discounted items cannot be refunded.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of your return. If the item wasn’t marked as a gift, we will issue the refund to the original purchaser.

Return Shipping

If your return is approved, you’ll receive instructions and a return address. Please note:

  • You will be responsible for return shipping costs
  • Shipping fees are non-refundable
  • If the return is due to our fault (defect, wrong item), we’ll cover shipping

For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you have any questions about this policy, please contact us at [email protected].